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Conditions of Use

Conditions of Use of Kingdom of Universe Web Store

1. General Provisions

The Kingdom of Universe web store at www.kingdomofuniverse.com (“Web Store”) operated by Kingdom of Universe sp. z o.o. with registered office, at ul. Niedziałkowskiego 28, 61-578 Poznań, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, 8th Economic Division of the National Court Register, under No KRS 0000486154, Tax No: 7831703469, REGON No: 302527280 (“Kingdom of Universe”).

The Web Store is technically operated by AdStone Spółka z ograniczoną odpowiedzialnością Sp.K. with its registered office at ul. Paczkowska 26A, 60-171 Poznań, entered into the National Court Register under number 0000419145, registered as a VAT tax payer under tax number 7792405353 (“Coordinator”).

The Kingdom of Universe Web Store is designed for doing online shopping.

1.1.Any prices, images and descriptions of products presented in the Web Store shall only be commercial information and shall not constitute a sales offer under the Civil Code.

1.2.Kingdom of Universe reserves the right to change the range of products offered by the Web Store, any descriptions of products, product prices, to conduct, modify or cancel any promotional actions carried out by the Web Store.

1.3.Prior to placing the order, the Customer shall register in the Kingdom of Universe Web Store and shall approve the Conditions of Use.

2. Shopping Conditions

2.1 In order to do shopping, the Customer needs to order selected products. The order may be placed via the Web Store’s website: www.kingdomofuniverse.com.

2.2 In order to place the order via the Web Store’s website, the Customer shall properly complete the order form. Kingdom of Universe shall only fulfil orders including the following information: type of product (including size and colour, if necessary due to the ordered product’s characteristics), payment method and method of product shipment, delivery address, the Customers’ details (name, delivery address, telephone, e-mail) or other required data specified in the order form. The Customer shall be obliged to provide true data.

2.3 Immediately after placing the order, the Customer will automatically receive an order confirmation e-mail generated by the system. This confirmation shall not be construed as the approval of the order for its fulfilment.

2.4 When the Customer has placed the order, he/she may change the order, i.e. he/she may agree with Kingdom of Universe other sales terms and conditions via e-mail (web: shop@kingdomofuniverse.com) until the ordered product has not been dispatched to the Customer or delivered otherwise.

2.5 By placing the order, the Customer represents and warrants that he/she has read through the Conditions of Use, in particular provisions concerning personal data processing and contract termination under the Act of 2 March 2000 on Protection of Certain Rights of Consumers and Liability for Damage Caused by a Hazardous Product (consolidated text, Journal of Laws of 2012, No 1225, as amended) and the Customer shall approve the provisions hereof.

2.6 The order may be placed 24 hours a day and 365 days a year. The applicable payment method of the Kingdom of Universe Web Store shall be prepayment. The product shall be dispatched not later than 7 business days from receipt of the payment by Kingdom of Universe.

2.7 The delivery address may be any address in the world.

2.8 The price for any products offered by the Kingdom of Universe Web Store shall be gross (after VAT) and denominated in US dollars. The price for a given product offered by the Web Store shall be binding upon ordering such product by the Customer. Any customs shall be incurred by the Customer.

2.9 Kingdom of Universe shall make upon request a sales document, that is a VAT invoice.

2.10 The Customer shall incur any costs of delivering the product to the Customer. This cost shall be each time determined when placing the order.

3. Delivery Terms and Conditions – Procedure in Case of Damaged or Incomplete Delivery

3.1 The Customer may select the following methods of delivering the ordered product:

  1. delivery by courier;
  2. other methods of delivery / receipt of the product provided to the Customer by Kingdom of Universe when placing the order.

3.2 When the Customer selects the payment method: prepayment, the ordered product shall be dispatched as soon as the bank account of Kingdom of Universe is credited with the entire amount for the sale and delivery of the ordered product. Immediately after providing the ordered product by Kingdom of Universe to the courier, the Customer shall receive the e-mail that the parcel has been dispatched.

3.3 The delivery time is specified in the table on the website and it depends on the priority and zone, country to which the product is dispatched plus maximum 7 business days from the payment receipt.

3.4 The Customer shall check the condition of the product and its compliance with the order upon its receipt in the presence of the courier. If the product is damaged, the Customer shall make in the presence of the courier a complaint report on a form provided by the courier, precisely describe any damage and make any relevant entries in the consignment note. The Customer shall immediately contact Kingdom of Universe to agree the further procedure at shop@kingdomofuniverse.com.

3.5 If any damage is detected later, the Customer shall follow instructions as set forth in the complaints and returns sections.

4. Complaints

4.1 In the event that the Customer finds the product to be inconsistent with the sales contract, he/she may make a complaint about the inconsistence of the product with the sales contract under the terms and conditions as specified in the Act of 27 July 2002 on Specific Terms and Conditions of Consumer Sale and Amendments to the Civil Code (Journal of Laws of 2002, No 141, item 1176, as amended), provided that the Customer is a natural person and did shopping in the Web Store for the purposes other than professional or economic activities. In the event that the Customer is not a consumer, the liability of Kingdom of Universe as a seller for defective products shall be excluded.

4.2 The complaint as referred to in the first sentence of sec. 5.1 shall be made in writing and sent to the Coordinator’s address as set forth in sec. 1.2 or emailed to shop@kingdomofuniverse.pl subject to sec. 5.3.

4.3 In the event as referred to in the first sentence of sec. 5.1 the Customer shall return the product by mail or by courier mail to the Coordinator’s address as set forth in sec. 2.1. The Coordinator shall not accept any products delivered C.O.D. (cash on delivery). The Customer shall return the product together with the written complaint. In the complaint the Customer shall precisely describe the incompliance of the product with the sales contract and provide circumstances and date of its occurrence or disclosure. Further, the Customer’s complaint shall include the complaint request. Besides the complaint and the product the Customer shall enclose a copy or printout of the purchasing document (order of VAT invoice). In case of the unjustified complaint or damaged product caused due to the Customer’s fault, any and all costs of the complaint, including the product shipment, shall be incurred by the Customer.

4.4 The Customer as referred to in the first sentence of sec. 5.1 shall lose his/her right as referred to in sec. 5.1, if the Customer fails to notify Kingdom of Universe of the inconsistence of the consumer’s product within two months of its occurrence. In order to keep the deadline, the Customer shall send a notice prior to its expiry.

4.5 Kingdom of Universe hereby informs that any and all images placed in the Web Store shall be for convenience only and the real appearance of the delivered products may slightly differ from the products presented in the images due to different technical parameters or equipment set-up used by the Customer to open images. These small discrepancies between the image and the product may not be construed as the incompliance of the product with the sales contract.

4.6 The product purchased in the Web Store may be covered by the producer’s warranty. In this case the Customer shall be provided the product together with a relevant warranty card. The detailed provisions concerning the warrantied products shall be set forth in the warranty card.

5. Return of Product – Contract Termination

5.1 The Customer as a consumer under the Act of 2 March 2000 on Protection of Certain Rights of Consumers and Liability for Damage Caused by a Hazardous Product (Journal of Laws of 2000, No 22, item 271, as amended) shall have the right to terminate the sales contract made with Kingdom of Universe within 10 days of delivery of the product without any reason. In order to terminate the sales contract the Customer shall provide Kingdom of Universe with a relevant written notice. The notice shall be sent to the Coordinator’s address. In order to keep the 10 days’ deadline, the Customer shall send the notice prior to its expiry.

5.2 The Customer shall provide the returned product to the Coordinator’s address as referred to in sec. 1.2 within 14 days from the termination notice. The product and its package returned to Kingdom of Universe should be in an unspoiled and complete condition or at least without any traces of use except for the normal use of the thing. The product shall be returned together with the information on the bank account number into which the price for the returned product shall be paid.

5.3 The costs of returning the products shall be incurred by the Customer. The Coordinator shall not receive any dispatches returned C.O.D. (cash on delivery).

5.4 Besides the returned product the Customer shall return any and all documents provided by Kingdom of Universe together with the product, including the warranty card, if provided, and the original sales document.

5.5 If the delivered document is incomplete or has traces of use exceeding the normal use of the thing, Kingdom of Universe reserves the right to refuse to accept the dispatch.

5.6 Upon receipt of a complete , the returned goods Kingdom of the Universe will issue a correcting invoice and send it to the customer for signature.

5.7 Kingdom of the Universe does not pay the cost of shipping goods purchased , and only the value of the purchased product .

5.8 In the event of cancellation charge will be transferred to the bank account of the Purchaser , no later than 14 days from the date of receipt by the Kingdom of the Universe signed correcting invoice .

5.9 If the Customer returns the product that may not be returned under 5.5 (e.g. product has traces of use exceeding the normal use of the product), Kingdom of Universe shall return the product to the Customer at the Customer’s expense.

5.10. Withdrawal form is placed in the link: Withdrawal form

6. Personal Data Protection

6.1 The personal data protection submitted to Kingdom of Universe by the Customer shall be protected under the Act of 29 August 1997 on Personal Data Protection (consolidated text, Journal of Laws of 2002, No 101, item 926, as amended). The personal data shall be administrated by Kingdom of Universe (the address provided in the initial provisions hereof). The provision of personal data and consent to its processing shall be optional under the applicable laws, but such data shall be required to register in the Web Store and place the order.

6.2 Kingdom of Universe notifies that the Customer’s personal data shall be processed only to place the order, fulfill it and deliver the product to the Customer’s address.

6.3 The Customer shall have the right to access his/her personal data submitted to Kingdom of Universe and to amend them.

7. Final Provisions

7.1 Any matters not regulated herein shall be governed by the provisions of the Civil Code, the Act of 2 March 2000 on Protection of Certain Rights of Consumers and Liability for Damage Caused by a Hazardous Product, the Act of 27 July 2002 on Specific Terms and Conditions of Consumer Sale and Amendments to the Civil Code and other applicable laws of Poland.

7.2 The sales contract shall be made in English under Polish law.

7.3 The technical requirements necessary to work with the IT system used by Kingdom of Universe shall be as follows: the Customer should have a computer or other equipment with the Internet access and the installed Internet browser. When using the Web Store system on the Customer’s computer or other equipment, cookies may be installed.

7.4 Any disputes arising under the conclusion and performance of the sales contract between Kingdom of Universe and the Customer shall be resolved amicably through negotiations.

7.5 If the Customer acts as an entrepreneur which makes a contract with Kingdom of Universe with respect to its business activity, any disputes concerning business activities, performance or termination of the sales contract made by and between the Parties shall be exclusively resolved by a competent court with jurisdiction over the registered office of Kingdom of Universe.

7.6 Kingdom of Universe shall have the right to amend the Conditions of Use.

7.7 The Conditions of Use shall be available in writing at Kingdom of Universe’s registered office and in an electronic form at www.kingdomofuniverse.com.

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